Have you been experiencing difficulties using the crypto.com platform? Firstly, you are not alone. Secondly, we have got you. There is an explanation for the difficulties you have experienced – and ways to make it easier for you to resolve them.
So, before you decide to stop using the platform, read through this article.
In this piece, we answer all your questions about how to navigate the issues with crypto.com. As you read, you will find out why crypto.com is not working on some devices, why some of the features do not work on your device and the current status of the platform.
Table of Contents
crypto.com exchange not working
Previously in April 2022, the crypto.com management announced that they were conducting an upgrade on some features of the platform. Particularly for the crypto.com exchange, the upgrade process was to start by the 11th of April and last for 11 days. While that was a difficult experience for many users, it was not going to be the last of such an experience. In fact, the platform would later record more system upgrades throughout the year.
So, if you are having trouble using the crypto.com exchange feature, it is likely that the system is being updated.
What Do I Do When Crypto.com Exchange is Not Working
In the first place, you will typically be unable to access the platform during an upgrade. So there is not much you can do to directly change the situation.
In short, your best bet is to wait out the period of the upgrade. This is because forcefully performing any activity on the platform (even if you can access it) is risky. The system may not correctly process and record the transaction, and this could lead to a loss on your part. So, do not do anything on the platform for as long as you cannot guarantee that it is working well.
Another thing you can do is reach out to crypto.com via email (contact@crypto.com) or their social media platforms. Usually, the organization’s workers announce any looming issues via their personal accounts. You can reach out to them through those platforms for more information on what to do.
Can I Perform a Transaction on Crypto.com During an Upgrade if the Platform is Working?
As earlier said, crypto.com will likely not work well if it is undergoing improvement. However, some users find that they can still use their crypto.com app during an upgrade.
In a few words, do not do it.
Wait out the upgrade time until you are absolutely certain that it is over. In any case, leave at least 12 hours after an upgrade is said to be over, before making any serious moves on the platform.
Is the crypto.com platform Really Secure?
Due to the platform’s constant need for upgrades, many users have raised questions as to whether the security of the crypto.com platform is guaranteed.
Yes, it is, as far as the owners of the platform tell us. Even more, while there may be complaints about the system, there have not been as many complaints about a breach of information or a compromised transaction.
crypto.com not working on iPhone
There are lots of reasons your crypto.com app may not be working on your iPhone – and they do not necessarily have to do with the platform.
Discussed below are 5 things you can do if your app is not working on your iPhone
1. Clear Cache
You want to make sure that large amounts of snippets of past data are not saved on the phone. To clear your cache, firstly, go to your settings. Then, select storage. Next, select the crypto.com app. Next, select the clear cache option. Finally, you can reopen the app.
2. Restart Your Phone
Think of it as giving your app a fresh slate to start on.
For instance, when you restart your phone, your RAM is cleared, since all apps working in the background are closed. So, it becomes easier for a few apps to function properly without the interference of other apps sharing the phone’s processing speed.
3. Update Your App
Perhaps, your app is just outdated. Seeing as the platform is constantly being upgraded, previous versions may become obsolete in short periods. Always update your app, especially when it is not working as it should.
4. Update Your Device
You must update your device constantly. Certainly, you know that your phone’s operating system constantly needs an upgrade too. As you update your device to the latest OS versions, it can, equally, take on newer functionalities in the crypto.com app.
5. Set the Right Date and Time
Sometimes, your date and time are not set wrongly. As a result of this, the crypto.com app version on your phone does not correspond with the version applicable to that date. Go ahead and set that date and time right.
crypto.com app not working on ios 15
Not a few iOS 15 users have the same complaints about crypto.com It appears the app has not been optimized yet for the IOS 15 system.
What then do you do?
You can either wait it out or find yourself an alternative. The developers of the app are constantly working on improving it, so it is expected to get better with iOS 15 soon.
Until then, explore other alternatives. Use a desktop, if you own one. You can also use an earlier iOS version or a high-power Android.
crypto.com app not working on android
For Android users, the crypto.com app not working is typically for reasons similar to those of iPhone users. But there are some things to think about that may be different for an Android user than the reasons already given.
First, check whether the app is meant to work on your kind of phone. The app is designed to work on virtually all mobile devices. However, some older models do not support the app.
Secondly, your device’s data speed could be another reason the platform is unresponsive. For example, if you use a phone that supports 3G Max network bandwidth, you may find it difficult to use the app well.
Can’t login to crypto.com app?
Login issues are the most common problems people have with the crypto.com app.
Once again, if you can’t login to crypto.com, you should first check to see that your internet connection is on, as well as stable.
Also, update the app. If it still does not work, delete it and reinstall it.
Thirdly, make sure you have entered the correct login details. If you are unsure, reset your details. Even if you are sure, go ahead and reset, when the app is simply denying you access.
Finally and most importantly, beware of malware. Be careful what sites you access and to what devices you connect. Some of them bear malware that attacks the function of apps on your phones. Stay vigilant.
crypto.com support
The crypto.com platform has a functional support system for its users. For one, it has a series of different emails that you can reach out through. Albeit the emails are meant to handle different sub-aspects of public concern, they all equally have a robust and efficient customer attention system.
Here are the emails through which you can reach them:
- contact@crypto.com for general issues
- regulatory-inquiries@crypto.com for regulatory inquiries
- lawenforcementglobal@crypto.com for law enforcement inquiries
- press@crypto.com – for press and media concerns
Together with these, you can get answers to your questions on the help desk platform. To access the help desk, click this link
crypto.com news today
As of today, crypto.com is up and running.
However, it is advisable to prepare for eventualities. This is because, in the last 30 days, the app has had to undergo a series of disruptions due to upgrades.
To always get up-to-date news whether or not crypto.com works, visit the isdown website.
crypto.com customer service chat
An easy and personal way to get your complaints sorted is through live chats. Both the app and website have a live chat feature, where you can text directly with someone at the organization.
Another way you can get help from the crypto.com customer service is to take advantage of the customer service chat. You can chat with a customer service representative through this number: 888-824-8817
Conclusion
To sum up, using the crypto.com app should not be a difficult task. If you are constantly experiencing difficulties, go ahead and take the steps recommended here. If they persist, please reach out to the support team.
FAQs on crypto.com not working
Is there an issue with crypto com today?
We would not call it an issue. The system is undergoing upgrades, and so is experiencing some server shutdown. We expect that the platform will be back up in no time.
Is the Cronos network down?
According to their system status site, the Cronos network is doing just fine.
Why is my balance not showing on Crypto com?
There could be many reasons, from the network connection to an outdated app to a failed transaction. Thoroughly check to see that all these are in place. If you still don’t see any change, please contact the help desk.
Why won't my crypto.com purchase go through?
Again, it could be the network strength. Also, you should check to see that you have enough with which to make the purchase. Then again, confirm that there is no ongoing system upgrade.
References
https://isdown.app – Is crypto.com down?
https://crypto.com – System maintenance for the crypto.com app, exchange, NFT, Tax, DeFi wallet, and Pay
https://www.blog.veefly.com – Crypto Not Working – Top 5 Ways To Fix It!
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